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Support Analyst

Date: Jul 12, 2021

Location: Houston, TX, US

Company: Apache Corporation

Company Overview

Apache Corporation, founded in 1954, is one of the world's premier independent oil and gas exploration and production companies. With operations in the United States, Egypt and the United Kingdom (North Sea), the company has a presence in domestic and international basins.  Apache is proud of its portfolio that includes exploration in conventional, unconventional, onshore and offshore operating areas.


At Apache, there is a world of opportunity. With a history of using sound financial practices and an abundant inventory of near-term and future development projects, the company is admired across the industry for its ability to navigate in a rapidly changing world. Apache succeeds in recognizing opportunity and acting quickly. The growth of the company comes from the coordinated efforts of its diverse and accomplished workforce.


  • Our VISION is to be the premier exploration and production company, contributing to global progress by helping meet the world's energy needs.
  • Our MISSION is to grow in an innovative, safe, environmentally responsible and profitable manner for the long-term benefit of our stakeholders.
  • Our STRATEGY is to take a differentiated approach to the exploration and production of cost-advantaged hydrocarbons through innovation, technology, optimization, continuous improvement and relentless focus on costs to deliver top-tier, long-term returns.


Apache is proud to have been named a Top Workplace in Houston and is one of the world’s most admired companies by Fortune. Our global team is brought together by a shared sense of ownership, team of teams approach and the knowledge that best answers win.

Apache believes in a culture that encourages everyone to bring their unique perspective and background to work every day and to know that their voice is valued and respected.

Apache provides a challenging and rewarding work environment, supported by a premier total compensation package that includes competitive base salaries and benefits along with performance-driven incentives.

For additional information about Apache, please visit:

Operating Locations
Commitment to Sustainability
Apache Reports and Filings 

Position Description & Duties:

The IT ServiceNow Administrator, for Apache Corporation will be a member of Apache’s IT Strategy & Planning team at the company’s Houston, Texas, office reporting to the Sr Manager of the IT Strategy & Planning team.

ServiceNow Administrator is responsible for all levels of administration and management services to support a highly reliable and secure IT Service Management (ITSM) tool (“ServiceNow”) utilized by the organization’s end-users to log and track IT support activity.   This will include the design, implementation, and ongoing improvement for a portfolio of ITSM processes for continuous tracking, reporting, and trending.
This role will be primarily responsible for the following:

  • Candidate will assume primary ownership of Apache’s ServiceNow environment.  This includes working with Apache management to establish internal strategy, use cases, direction, and user adoption;
  • Provide subject matter proficiency for work on the ServiceNow Platform;
  • Experience with ServiceNow CMDB, Incident, Problem, Change, Release, SLM, Service Catalog, Asset Management, Discovery, Orchestration, Reporting, Implementation, Configuration and Administration;
  • Provide recommendations on system maintenance, implementation and direction for new projects and functionality;
  • Expert level in Performance Analytics and Reporting;
  • Responsible for application, upgrades and hardware maintenance and support activities for ServiceNow to ensure optimal performance;
  • Creates and maintains migration procedures;
  • Responsible for developing training materials and for training the user community as needed.
  • Work directly with end users to resolve support issues within ServiceNow;
  • Perform ServiceNow implementation tasks including but not limited to: Configuration, integration, custom development and installation; and
  • Knowledge of helpdesk and change control industry and related business management applications (ITIL).

Preferred & Minimum Requirements:

The successful candidate will have the following qualifications and experience:

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration or equivalent;
  • 3+ years of experience in ServiceNow as a System Administrator configuring core ServiceNow modules including Service Catalog, Incident/problem, Asset Management, Reporting and Configuration;
  • Ability to multitask in a fast-pace environment;
  • Strong customer service skills and demonstrated interest in continuous improvement;
  • Excellent written and verbal communication skills required. Demonstrated ability to effectively communicate with a variety of audiences including senior level management. Ability to clearly communicate technical subject matter to a non-technical audience. Strong inter-personal skills in a diverse cultural environment;
  • Demonstrated ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. Possess strong analytical, problem-solving, prioritization, and organizational skills. Review and ensure proper escalation/resolution of incidents; and
  • Proven ability to manage multiple projects with changing priorities and requirements.


Core Values & Leadership Attributes

The successful candidate will lead by example through the embodiment of, and by embracing, Apache's Core Values and Leadership Attributes:

  • Core Values:
    • Expect top performance & innovation;
    • Seek relentless improvements in all facets;
    • Invest in our greatest asset, our people;
    • Foster a contrarian spirit;
    • Drive to succeed with a sense of urgency;
    • Safety is not negotiable & will not be compromised;
    • Conduct our business with honesty & integrity;
    • Treat our stakeholders with respect & dignity; and
    • We derive benefit from the earth & take our environmental responsibility seriously.
  • Leadership Attributes:
    • Responsible irreverence;
    • Focus on team accomplishments over personal gain;
    • Decisive, invested, committed;
    • Safety is not negotiable & will not be comprised;
    • Fire in the belly;
    • Lead by example, be an ambassador for Apache’s values;
    • Sees the big picture, translates into action;
    • Sound judgement and emotional maturity;
    • Best answers win;
    • Working managers; and
    • Effective communicators.

Apache Statement on Hiring

To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to base all employment-related decisions and actions exclusively on employment-related criteria. To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to provide broad dissemination of job opportunities, as consistent with the nature of the positions. To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to review its employment-related policies and actions on a regular basis to ensure that their application is consistent with their intent.


Equal Employment Opportunity

Nearest Major Market: Houston

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