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Sr. Configuration Management Developer

Date: Oct 16, 2021

Location: Houston, TX, US

Company: Apache Corporation

Company Overview

Apache Corporation, founded in 1954, is one of the world's premier independent oil and gas exploration and production companies. With operations in the United States, Egypt and the United Kingdom (North Sea), the company has a presence in domestic and international basins.  Apache is proud of its portfolio that includes exploration in conventional, unconventional, onshore and offshore operating areas.


At Apache, there is a world of opportunity. With a history of using sound financial practices and an abundant inventory of near-term and future development projects, the company is admired across the industry for its ability to navigate in a rapidly changing world. Apache succeeds in recognizing opportunity and acting quickly. The growth of the company comes from the coordinated efforts of its diverse and accomplished workforce.


  • Our VISION is to be the premier exploration and production company, contributing to global progress by helping meet the world's energy needs.
  • Our MISSION is to grow in an innovative, safe, environmentally responsible and profitable manner for the long-term benefit of our stakeholders.
  • Our STRATEGY is to take a differentiated approach to the exploration and production of cost-advantaged hydrocarbons through innovation, technology, optimization, continuous improvement and relentless focus on costs to deliver top-tier, long-term returns.


Apache is proud to have been named a Top Workplace in Houston and is one of the world’s most admired companies by Fortune. Our global team is brought together by a shared sense of ownership, team of teams approach and the knowledge that best answers win.

Apache believes in a culture that encourages everyone to bring their unique perspective and background to work every day and to know that their voice is valued and respected.

Apache provides a challenging and rewarding work environment, supported by a premier total compensation package that includes competitive base salaries and benefits along with performance-driven incentives.

For additional information about Apache, please visit:

Operating Locations
Commitment to Sustainability
Apache Reports and Filings 

Position Description & Duties:

The IT Analyst, Configuration Management for Apache Corporation will be a member of Apache’s IT Strategy & Planning team at the company’s Houston, Texas, office reporting to the Manager of the IT Strategy and Operations team.

This role will be primarily responsible for the following:

  • Manage the execution of the established configuration management process(es)
  • Liaise with all groups within IT to understand and help progress change requests
  • Help lead the weekly change advisory board (CAB) meetings when required
  • Define and lead the processes required to maintain configuration item (CI) attributes in the Configuration Management Database (CMDB) and reconcile discrepancies in data as a part of change request closeout
  • Liaise with other IT groups to raise awareness, educate and gain support of Configuration and associated change management processes
  • Create and maintain process documentation in concert with the change management and configuration management process owner(s)
  • Produce configuration health and status reports for leadership teams 
  • Conduct configuration audit checks to reconcile physical IT data with CMDB, and initiate change workflow processes as needed to update data reconciliation processes
  • Work with other IT Service Management (ITSM), IT Business Management (ITBM), and IT Operations Management (ITOM) process owners to develop and ensure tight integration and handoff points
  • Interacting and consulting with appropriate business analysts to understand application requirements. Define architectural components to meet those requirements and address how ongoing architectural changes will affect CMDB dependencies
  • Defining CI attributes and understand how to reconcile data inconsistencies through discovery or other means
  • Establishing protocol (for example, incident, problem, change, asset, or service level) for communicating with intersecting process owners/managers to ensure that CMDB data is evergreen and that the configuration (CMDB) and change management processes are achieving their goals
  • Being familiar with the CMDB activity cycle
  • Having knowledge of dependency mapping solutions 

Preferred & Minimum Requirements:

The successful candidate will have the following qualifications and experience:

  • Familiarity with Information Technology Infrastructure Library changes and configuration management processes. ITIL® Foundation certification required, ITIL® Practitioner certification preferred
  • Strong process improvement experience, and experience developing metrics and quantifying value returned
  • Possess team leadership skills to galvanize IT domains (such as networking, storage or application management) and ensure they actively work toward a common goal
  • Communication skills for regular reporting on the performance and metrics of the program to senior management and stakeholders
  • Technical background (preferably in one or more areas of configuration management)
  • Database development and an understanding of data structures, data schemas and data modeling
  • Prior experience defining, executing, and maintaining configuration and change management processes
  • Cross-domain experience with ancillary applications (such as security) for a broad understanding of critical intersections of the CMDB
  • Develop and determine trusted data sources and the reconciliation process, as well as schedule the CMDB data update process
  • Bachelor’s degree in Engineering, Business Administration, Information Technology or relevant certification/experience
  • 5+ years of experience in an IT service management role with a focus on Change Management, the CMDB, software asset management, and associated processes
  • Proven work history of successfully implementing the CMDB within ServiceNow
  • Experienced with working with various IT groups to establish a configuration item discovery process (hardware and software)
  • Experience creating and maintaining ITSM and ITOM process and business requirements documentation 
  • ServiceNow configuration management or CMDB training and certification(s)
  • Experience troubleshooting discovery errors and defining or modifying discovery patterns, probes, and scripting 
  • Experience configuring the ServiceNow CI Class Manager
  • Experience with the ServiceNow CMDB Health, CMDB Identification and Reconciliation, and CMDB CI Lifecycle Management functionality
  • Experience with System Import and Scheduling
  • Experience with SCCM data integration into the CMDB
  • Experience with software asset discovery and custom application discovery configuration
  • Experience with Hardware Asset discovery and any intersection with configuration management and the CMDB

Core Values & Leadership Attributes

The successful candidate will lead by example through the embodiment of, and by embracing, Apache's Core Values and Leadership Attributes:

  • Core Values:
    • Expect top performance & innovation;
    • Seek relentless improvements in all facets;
    • Invest in our greatest asset, our people;
    • Foster a contrarian spirit;
    • Drive to succeed with a sense of urgency;
    • Safety is not negotiable & will not be compromised;
    • Conduct our business with honesty & integrity;
    • Treat our stakeholders with respect & dignity; and
    • We derive benefit from the earth & take our environmental responsibility seriously.
  • Leadership Attributes:
    • Responsible irreverence;
    • Focus on team accomplishments over personal gain;
    • Decisive, invested, committed;
    • Safety is not negotiable & will not be comprised;
    • Fire in the belly;
    • Lead by example, be an ambassador for Apache’s values;
    • Sees the big picture, translates into action;
    • Sound judgement and emotional maturity;
    • Best answers win;
    • Working managers; and
    • Effective communicators.

Apache Statement on Hiring

To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to base all employment-related decisions and actions exclusively on employment-related criteria. To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to provide broad dissemination of job opportunities, as consistent with the nature of the positions. To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to review its employment-related policies and actions on a regular basis to ensure that their application is consistent with their intent.


Equal Employment Opportunity

Nearest Major Market: Houston

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